Effective Date: January 1st, 2016
If you have any questions about this policy, please feel free to contact us through email at info@CircuitMeter.com.
In order to provide our full range of services, we may collect the following types of information:
1) Definitions and abbreviations:
- CMI – CircuitMeter Inc.
- CircuitMonitoring™ – The online energy monitoring services offered by CMI located at CircuitMeter.ca
- Your Information – Corporate and personal contact information
- User Information – Users who you will assign access to use CircuitMonitoring™
- LA – Service Level Agreement for CircuitMonitoring™
- CMI Website – The corporate website at CircuitMeter.com
- VAR – A third party Value Added Reseller, company or person(s) that is authorized to purchase and resell CMI products and services.
- Client Portal – Private section within the CMI Website that provides information specific to VARs and End Users.
Information You Provide
When you sign up onto the CMI Website or CircuitMonitoring™ account, we ask you for Your Information and User Information (your name, company name, email address and an account password). We will not use Your Information or User Information without your consent. We may combine other information from within your account with information from other services or third parties in order to provide you with a better experience and to improve the quality of our services. For example, your location may be combined with weather report services. For certain services, we may give you the opportunity to opt out of combining such information.
When you use CMI Website or CircuitMonitoring™ , our servers automatically record information that your browser sends whenever you visit the website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
When you send email or other communication to CMI, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
- Provisioning our products and services to users, including the display of customized content;
- Auditing, research and analysis in order to maintain, protect and improve our services;
- Ensuring the technical functioning of our network; and
- Developing new services.
CMI processes Your Information and User Information on our servers in Canada and the United States of America, but may include other countries in the future. In some cases, we process Your Information and User Information on a server outside your own country.
Choices for Your Information
When you sign up for a CircuitMonitoring™ , the registration process requires you to enter Your Information along with additional information for adding users. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.
You can decline to submit personal information to any of our services, in which case CMI may not be able to provide those services to you.
VAR or Third-Party Support
If you are using a VAR or third party, then you acknowledge that Your Information may be shared with such entity in efforts to help with the setup, support, maintenance and other functions which you may ask of the VAR or third-party entity. Also, it may enable the VAR or third-party to receive system notifications, and you acknowledge that certain information sent may include Your Information or User Information.
CMI only shares personal information with other companies or individuals outside of CMI in the following limited circumstances:
- We have your consent. We require opt-in consent for the sharing of any sensitive corporate and personal information.
- We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of CMI, its users or the public as required or permitted by law.
Anonymous Data Sharing
We will provide you with the option to opt-in to share your energy information in an anonymous manner such that it does not include any of Your Information or User Information. If you choose to opt-in, then CMI will provide you with additional services such that you will be able to utilize other companies anonymous data.
For further clarity, if you opt-out of sharing your anonymous data, then you will not have any ability to utilize additional services that pertains to others that have selected opt-in.
Examples of the use of the anonymous data may include: the most popular report, or total number of alerts produced, or how many users clicked on a particular data set, or total number of equipment monitored, or key performance indexes. Such information does not specifically identify Your Information or User Information.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to Your Information to CMI employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
CMI processes Your Information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process Your Information needed to provide or improve our services. We take reasonable steps to ensure that Your Information we process is accurate, complete, and current, but we depend on our clients to update or correct their information whenever necessary.
Accessing and updating Your Information
When you use CMI, we make good faith efforts to provide you with access to Your Information and User Information, and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask our clients to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup media), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information.
CMI regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or CMI’s treatment of Your Information and User Information by contacting us by emailing us at info@CircuitMeter.com. When we receive formal written complaints, it is CMI’s policy to contact the complaining client regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of Your Information that cannot be resolved between CMI and an individual client.
Changes to this policy